Koltan in the E-Comm Lower Mainland Call Centre. (E-Comm)

Koltan the yellow lab provides therapeutic love for B.C.’s E-Comm 911 team

Registered counsellor Lynn Gifford and pooch will be based in Vancouver

British Columbia’s 911 emergency call centre is the first in the country to add a registered clinical counsellor and assistance dog to its wellness team.

Lynn Gifford, a specialist in trauma stewardship, and Koltan, a four-year-old yellow Labrador retriever, were at Emergency Communication, known as E-comm, in Vancouver on Monday for the announcement.

“The day-to-day challenges of the job itself can have an impact on your mental and your emotional health, just through repeated exposure,” said Jasmine Bradley, communications manager at E-Comm. “So hearing the sounds of gunshots, or somebody being attacked, even just silence on the other end of the line, it can all take its toll on you over time.”

Bradley said E-comm has used therapy dogs in the past for major events like the death of Abbotsford Cst. John Davidson, who died in the line of duty in 2017, and is optimistic the program will be successful.

READ MORE: ‘An officer and a gentleman’: Const. John Davidson is laid to rest

Koltan was bred and trained by the Pacific Assistance Dogs Society, known as PADS.

Tara Doherty, communications manager at PADS, says the organization breeds their dogs for health, temperament and resilience. She says it’s important for the animal when dealing with surprises and loud noises to recover quickly and handle a high-stress environment.

“They’ll come into a room full of people, and even if some of their favourite people are there, they’ll go straight for the person that maybe is having a hard day, or a tough day,” she says. “They kind of seek them out, so we’re looking for that natural ability. Koltan certainly has it.”

Doherty says it costs the non-profit $35,000 to train a dog, and they expect them to work 10 to 12 years.

Although Gifford and Koltan will be based out of Vancouver, they will travel to B.C.’s second emergency call centre located on Vancouver Island as they are needed.

The pair will be working full-time after the Easter weekend, but they won’t always be on the clock.

“At the end of the day they go home together, his vest comes off, he’s part of a family and gets to be a dog… and do all the things that a normal dog would do,” said Doherty.



joti.grewal@bpdigital.ca

Like us on Facebook and follow us on Twitter

 

Koltan (E-Comm)

Lynn Gifford, a specialist in trauma stewardship, joins E-Comm as its full-time Workplace Wellness manager along with certified assistance dog Koltan, a four-year-old Yellow Labrador Retriever. (E-Comm)

Koltan (E-Comm)

Just Posted

Australian gold mining giant acquires Red Chris mine

Newcrest now owns 70 per cent of the mine south of Iskut and operatorship

Teen sexually assaulted at Radley Beach

A sexual assault took place at Radley Beach in Burns Lake on… Continue reading

Topley 4-H helps Landon

This year the Topley 4-H Club will be auctioning off a steer… Continue reading

4-H club to raise money for Houston teen

The Houston teen is fighting bone cancer

Repairing airport or losing medevac?

Council to be presented with choices in the coming months

VIDEO: Title of 25th Bond movie is ‘No Time to Die’

The film is set to be released in April 2020

On vaccines, abortion, Goop, doctor Jen Gunter says: ‘I have a duty to speak up’

She speaks out on menstruation, the wellness industry and vaccines

New study suggests autism overdiagnosed: Canadian expert

Laurent Mottron: ‘Autistic people we test now are less and less different than typical people’

B.C. father tells judge he did not kill his young daughters

Andrew Berry pleaded not guilty to the December 2017 deaths

Trans Mountain gives contractors 30 days to get workers, supplies ready for pipeline

Crown corporation believes the expansion project could be in service by mid-2022

Rosemount cooked diced chicken linked to listeria case in B.C.

The symptoms of listeria include vomiting, nausea, fever, muscle aches

B.C. seniors allowed more choice to stay in assisted living

Province doesn’t need to wait for a complaint to investigate care, Adrian Dix says

Retired B.C. fisherman wins record $60M Lotto Max jackpot

Joseph Katalinic won the biggest Lotto Max prize ever awarded

Most Read