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CRTC report finds ‘misleading, aggressive’ sales tactics used by telecom industry

Report recommends measures to make a fairer situation for consumers
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(Black Press Media files)

A report released by Canada’s telecom regulator found the industry is using unfair sales tactics with consumers.

Published Wednesday, the Canadian Radio-television and Telecommunications Commission found “that even with the existing measures put in place by service providers and governments, misleading or aggressive sales practices occur to an unacceptable degree.”

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As a result, the regulator has come out with several measures telecoms must follow:

  • Give pre-sales quotes to better inform customers
  • Offer trial periods to allow customers to cancel a service that did not match what they were offered
  • Ensure their offers and promotions match the customer’s needs and means
  • expanding the Commission for Complaints for Telecom-television Services’ mandate to include handling complaints of misleading or aggressive retail sales practices.


@katslepian

katya.slepian@bpdigital.ca

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