One of the Cuba vacations offered through the TripLink website. (TripLink)

B.C. woman gets refund for Cuba trip, but goes anyway and now has to pay

Civil tribunal rules woman must pay TripLink $3,677 for the vacation she went on

A woman who booked her family an all-inclusive vacation through a travel website will have to pay for the whole $3,500 trip, the province’s civil resolution tribunal found.

In a decision rendered last week, tribunal chair Andrea Ritchie found that Salina Yu would have to pay $3,447 for the vacation she booked on Feb. 22, 2018, despite the fact that her credit card company refunded Yu that amount.

For her part, Yu told the tribunal she owes TripLink nothing and claims the company should pay for both the vacation and $1,149 in damages due to the “bad vacation.”

Yu told the tribunal she booked an all-inclusive trip to Cuba for her, her husband and her son by mistake and that she meant to book it through a different booking agency.

However, Ritchie found since Yu filled out a long, detailed form to make the booking, her claim a computer virus had caused the error was not valid.

Yu used her credit card to get a refund after TripLink told her the trip was non-refundable, but the family went on the March 2018 vacation anyway.

Ritchie found that because the family did go on the vacation, she is “satisfied she is required to pay for the services she booked and used.”

Yu’s complaints about the quality of her room and that she and her son got sick during the trip do not involve TripLink, Ritchie wrote.

“In this situation, TripLink did not provide the vacation itself, as it was only a booking agency,” the decision read.

Ritchie found TripLink did not negligently misrepresent the vacation Yu purchased and is not responsible for how she felt about its quality.

The tribunal ordered Yu to pay TripLink $3,677 within 15 days of the May 10 decision: $3,447 for the vacation package, $55.37 for pre-judgment interest and $175 in tribunal fees.

READ MORE: Man blames his loud car radio, sirens for crash with B.C. ambulance

READ MORE: B.C. mom wins daycare contract fight after kids insulted in text message


Like us on Facebook and follow us on Twitter.

Just Posted

Mill undergoing four-week shutdown

Canfor closing other mills as well

Smithers man receives two-year sentence for fatal car crash

Over a year after a fatal crash, a Smithers man has been sentenced to two years plus a day in jail.

First Nations push for massive conservation area in northern B.C.

Includes ancestral areas of three Kaska Dena First Nations, just shy of the B.C.-Yukon border

Tahltan reach benefits agreement over Seabridge’s massive KSM gold mine project

$308M agreement provides additional billions for Tahltan jobs, contracts

B.C. court to mull continuing order against Coastal Gaslink pipeline opponents

Coastal GasLink was granted an interim injunction in December following arrests and protests

PHOTOS: Elusive ‘ghost whale’ surfaces near Campbell River

Ecotourism operator captures images of the rare white orca

Victoria mom describes finding son ‘gone’ on first day of coroners inquest into overdose death

Resulting recommendations could change handling of youth records amidst the overdose crisis

Dash-cam video in trial of accused cop killer shows man with a gun

Footage is shown at trial of Oscar Arfmann, charged with killing Const. John Davidson of Abbotsford

Suicide confirmed in case of B.C. father who’d been missing for months

2018 disappearance sparked massive search for Ben Kilmer

Eight U.S. senators write to John Horgan over B.C. mining pollution

The dispute stems from Teck Resources’ coal mines in B.C.’s Elk Valley

Threats charge against Surrey’s Jaspal Atwal stayed

Atwal, 64, was at centre of controversy in 2018 over his attendance at prime minister’s reception in India

Anti-vaxxer Robert F. Kennedy Jr. to speak in Surrey

He’s keynote speaker at Surrey Environment and Business Awards luncheon by Surrey Board of Trade Sept. 17

Otters devour 150 trout at Kootenay hatchery

The hatchery has lost close to 150 fish in the past several months

B.C. church’s Pride flag defaced for second time in 12 days

Delta’s Ladner United Church says it will continue to fly the flag for Pride month

Most Read