E-Comm 911 call taker Madison Sheane says knowing your building or home address, the streets or landmarks you are near and your compass directions helps her ensure you get the help you need as quickly as possible. (E-Comm 911 photo/Submitted)

74% of 911 calls are from cellphones, so know your location: E-Comm

Cell tower triangulation generally only narrows location down to the block someone is calling from

“We’re behind the coffee shop downtown.”

That’s not how you would describe your location to a taxi or delivery driver, goes the “Know Your Location” campaign from E-Comm 911. But it is the way a woman described her location to a 911 call taker after a gas explosion.

“If we can’t find you, we can’t help you,” the campaign radio ads ends.

Knowing your location is even more important when calling 911 from a cellphone, the dispatch service provider said in a release on Dec. 9.

Nearly three-quarters of 911 calls in B.C. now originate from cellphones. And while movies, social media geotagging and delivery apps that show location in real-time may make it seem like cellphones provide an exact address to 911 call takers, that is not yet the case.

“While calls from landlines give us a person’s exact whereabouts, information from cellphones is nowhere as precise,” E-Comm Director of Public Safety Initiatives Ryan Lawson said.

“Because location is determined by cell tower triangulation, it’s generally narrowed down to within a block of where someone is calling. That’s helpful, but it doesn’t eliminate the need for our staff to work with callers to find out exactly where they are so first responders can get to them as fast as possible.”

READ MORE: Talks break down between B.C.’s 911 operators, E-Comm but no job action planned

If you don’t know your exact location, 911 call taker Madison Sheane said there is other information you can provide, such as compass directions or landmarks.

“When you call 911, my job is to get you the help you need as quickly as possible,” Sheane said.

“You can help me do that faster by answering my questions, including knowing your building or home address, the streets or landmarks you are near and your compass directions.”

READ MORE: B.C. communities call for changes to ambulance response priorities

Lawson said new 911 technology being developed — the North American-wide initiative Next Generation 9-1-1 — is expected to allow for improvements in the future.

“In the coming years, we’ll see calls delivered to 911 with more precise location and additional information about the caller, the device being used and the location from which it is calling. This means call takers will spend less time trying to determine where the emergency is taking place and dispatchers will be able to make better decisions on what resources to dispatch and where,” he said.

“Until then, ‘what is your location’ will always be the first question our staff ask.”



karissa.gall@blackpress.ca

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

51 health professionals send letter to Trudeau, Horgan panning Coastal GasLink

They point to studies about the health and climate change risks from pipeline

14 arrested at blocked rail line in northern B.C., police say

But a Gitxsan hereditary chief says 14 were arrested, as fight over natural gas pipeline continues

Houston plays hockey

The Houston Little Luckies Novice team held a weekend tournament on Feb… Continue reading

Ringette players show great heart in Kelowna

Coach praises effort made in each game

Wanted: lifeguards

District embarks on homegrown development program

VIDEO: Reconciliation is dead: Wet’suwet’en supporters vow to keep protesting at B.C. legislature

Supporters say they will continue ongoing action to hold government accountable

VIDEO: Province promotes ‘lifting each other up’ on 13th annual Pink Shirt Day

Students, MLAs, community members gathered at B.C. Parliament Buildings Wednesday

Prepare for new coronavirus like an emergency, health minister advises

About 81,000 people around the world have now become ill with COVID-19

B.C. residents in Wet’suwet’en territory have right to police presence: Public Safety Minister

Nevertheless, Bill Blair said officials remain ‘very anxious’ for the barricades to come down

Winnipeg police investigating graffiti on RCMP and other buildings

Manitoba Justice Minister Cliff Cullen denounced the vandalism

B.C. seniors’ watchdog calls for better oversight after recent problems at Retirement Concepts care homes

‘There is no financial incentive right now to be a good operator’ - Isobel Mackenzie

Trucking company fined $175K for Kootenay creek fuel spill

Decision handed down last Friday in Nelson court

B.C. city rebrands with new logo, cheeky slogan

‘Langford, where it all happens’ is the City’s new slogan

B.C. Liberals call for ban on foreign funds to pipeline protesters

Sierra Club, Wilderness Committee back Coastal GasLink blockades

Most Read