StubHub store in New York City. Used under CC 2.0 licence. (Ajay Suresh/Flickr)

StubHub to pay $1.3 million penalty in misleading ticket price claims case

Competition Bureau found that company was not selling tickets for cost it had promoted

StubHub Canada Ltd. and StubHub Inc. will pay a $1.3 million penalty for making misleading pricing claims and will ensure costs for Canadian events it sells tickets to are posted with their mandatory fees.

The penalty is part of an agreement the entertainment and sport ticket reseller made through the Competition Tribunal after the Competition Bureau discovered StubHub advertised tickets at “unattainable” prices on its websites, mobile apps and in promotional emails to Canadians.

The Bureau says its investigation found that StubHub was charging mandatory fees above the price advertised and was not selling tickets for the cost it had promoted.

The Bureau says consumers couldn’t see the full cost of their ticket unless they clicked or tapped to turn on pricing option filters or waited until later in the purchasing process.

Some consumers who filtered results to see tickets that were inclusive of fees were still asked to pay more than the prices they were originally shown.

The Bureau says StubHub voluntarily co-operated to resolve the matter and will launch a compliance program that ensures it complies with the law and prevents advertising issues.

The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

CGL must revise impact assessment on Unist’ot’en Healing Center

Environmental Assessment Office not satisfied with report’s shortcomings

Trudeau: Time for blockades to end and Indigenous leaders to work with government

Prime minister says situation in Coastal GasLink pipeline dispute is ‘unacceptable and untenable’

Confusion surrounds terms of RCMP withdrawal from pipeline construction area

B.C. Deputy Commissioner clarifies terms of agreement following minister’s statements

Stop checks, searches of Wet’suwet’en pipeline opposers unlawful: Watchdog

Wet’suwet’en hereditary chiefs, the B.C. Civil Liberties Association, Union of B.C. Indian Chiefs file complaint

Wet’suwet’en pipeline supporters speak up

“Protesters get one side of the story and they stand up with their fists in the air.”

VIDEO: B.C. senior recalls ‘crazy’ wartime decision to grab bear cub from den

Henry Martens – now 96 – says he was lucky to be alive after youthful decision to enter a bear’s den

B.C. massage therapist suspended following allegations of sexual misconduct

While suspended, Leonard Krekic is not entitled to practice as an RMT in B.C.

Cheapest in B.C.: Penticton gas prices dip below $1 per litre

Two stores in Penticton have gas below a dollar.

Loans or gifts? Judge rules woman must pay B.C. man back $7K

B.C. judge rules that woman must pay back more than $7,000 in advanced funds to man

VIDEO: Outpouring of worldwide support for bullied Australian boy

Australian actor Hugh Jackman said ‘you are stronger than you know, mate’

Man, 40, killed in hit and run in Fort St. James

One person is dead in a hit and run case that is… Continue reading

‘A horror show:’ Ex-employee shares experience at problematic Chilliwack seniors’ home

Workers are paid below industry standard at all Retirement Concepts facilities

Forest industry protests northern B.C. caribou protection deal

B.C. Mining Association supports federal-Indigenous plan

Youth-led report calls on B.C. government to create plan to end youth homelessness

There are no dedicated programs for youth homelessness at federal, provincial level, report says

Most Read